Privacy Policy

At Doorway to Joy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, purchase our products, or make donations to support our mission.

Information We Collect

We may collect personal information that you voluntarily provide to us when you register on our site, place an order for physical products (such as apparel or books), make a donation, or contact us. This includes your name, email address, phone number, shipping address, and billing address.

Shipping and Fulfillment

Because we ship physical products, we require accurate shipping information to fulfill your orders. We share your name, shipping address, and contact information strictly with our trusted shipping and logistics partners (such as USPS, UPS, or FedEx) solely for the purpose of delivering your purchased items.

Payment Processing

We use secure third-party payment processors to handle all financial transactions. For shop purchases and merchandise, we use Stripe. For charitable donations, we use Zeffy. We do not store, process, or transmit your credit card information directly on our servers. Your payment data is securely handled by these providers according to their strict security standards. Please refer to the respective privacy policies of Stripe and Zeffy to understand how they protect your data.

How We Use Your Information

We use the information we collect to process your transactions, ship your products, send order updates and tracking information, manage your donations, and communicate with you about our events and community updates.